Jessica colored my hair, she was great, very friendly and did a great job which lasted for months. (I get highlights which on alternate months need to have a lot done.) My beef is that I told Jessica I was possibly leaving the area and she suggested that if I did leave, that I should simply telephone her and she would provide me with tips on what was required at a future salon to ensure that they tried to maintain my color without over doing it.\r
\r
I made 4 different long distance telephone calls to speak wth Jessica but was never successful in reaching her. I was told on each occasion by the receptionist that Jessica was with a client but would definitely ring me back immediately after finishing with that client. I never received a return call. When I mentioned this to the receptionist on my 4th call she became belligerent and rude stating some rubbish that they were not permitted to provide details of work carried out because of possible litigation that could be made against them. This is totally preposterous and in all honesty I think falls under terrible customer service.\r
\r
The salon itself is pretty old fashioned (I've had my hair done in beautiful salons around the world), it needs modernising, particularly the washing station, and especially for the prices they charge. The girl that washed my hair put so much water in my ears that it took days for it to fully come out, and she was quite rough and perfunctory. Have they never heard of giving a client a head massage as a touch of luxury and to help the conditioner through your hair?? I also think it's a very strange practice to have one person do part of your hair and then be shunted off to a cast of thousands to complete the service. I think tipping is ridiculous at these prices anyway, but how do you know who to tip on these occasions because it seems as though almost everyone at the salon has touched your head in some way - weird.\r
\r
So in short, expensive, & hope u never need them to call you!
Pros: Jessica is a great colorist
Cons: Expensive, cast of 1000's involved with different steps to complete your hair, they dont return your calls for followup questions.
more