I took a bridesmaid dress to get altered. Dress was nearly two sizes too big for my frame. Found it strange I was not fitted appropriately. After first alterations the seams did not line up, pieces of the dress missing (i.e. bra clips), excess material not cut after resown. I mentioned my dissatisfaction and after second alteration bra clips were replaced but with different poorly handmade ones. Side seam ripped about 5 inches down one side on my way to the wedding which was 4 hours out of town. Obviously still had to wear the dress (safety pinned-quite embarrassing). Called business multiple times to relay my dissatisfaction with poor service but never received a call back from management. Finally took the dress into the shop to address the situation. Both owners were there. Female co-owner who handles the dress alterations was rude and took the dress from my hands and sewed the ripped material back together without any apology or explanation. Matter was handled in a rude/unprofessional way. I was appalled and frankly at a loss for words in the midst of such an absurd way of handling business. I will never take a piece of clothing to this business again and I vow to freely spread my scandalizing experience with Willard's ""so-called"" Tailor Shop.
Pros: Speedy alterations...if you're going for the look that a 2 yr old did the job.
Cons: Rude staff. Shady business ethics.
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