Having seen two friends' daughters get beautiful gowns at this store, I was looking forward to a good experience for my late-in-life second wedding. I did find a very nice selection, more varied than most stores, and a helpful salesperson. Unfortunately, the experience went downhill from there. The owner?/manager? was rude and overtly unpleasant on every contact I had with her--to the point where I began to dread having to go. Despite paying cash for a substantial part of the purchase on the night of the order, I received letters threatening to keep the dress if I didn't pay within ten days (which was not in the agreement)--weeks after placing the order. After calls on my part, they ""let"" me come in to pay when the dress arrived; but not on my first call to this woman who became the last voice I wanted to hear when I called. When I went in to see the dress after it arrived, I didn't have time to arrange a fitting appointment because I'd been with my fiancee' in the ER all night--her primary concern was that she was paid that day and when would I be picking up the dress. From uncaring to outright nasty, her attitude was never good once the downpayment was made. If I were a ""bridezilla"", I would say I deserved this...but I am a quiet older professional female who would like to be treated as I treat my clients. I will discourage all friends who consider taking their family members to this Jekyll and Hyde establishment.
Pros: nice selection
Cons: nasty owner/manager
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