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Worst Customer Service and Incompetent Repair Service! - Review by citysearch c | Arson Custom Cycles

Arson Custom Cycles

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Worst Customer Service and Incompetent Repair Service! 10/11/2008

Arsan Garage is straight gargage! I took my motorcycle (BMW R 1150 R) there for a clutch job and it took six (6) weeks for them to return my bike to me! What kind a certified motorcycle repair shop takes six (6) weeks to fix a clutch? I took my bike there because I didn't think changing a clutch was that big of a deal for a certified motorcycle repair shop. Part owner of the shop, Rob, assured me that it would take no more than 1 week. Then after 1 week passed I called to find out the status of my bike and Rob told me that the parts didn't come in yet. I said okay, I'll give him another week before I call back. I also figured he would have called me before then to tell me that my bike is ready to be picked up but to my surprise I didn't receive a call. In fact, the entire six (6) weeks my bike sat in his shop he didn't call me to update me on the status of my bike. I consider that very poor customer service. (PART 1 OF MY POST) Pros: NONE! Cons: THIS PLACE IS GARBAGE! I WILL SET MY BIKE ON FIRE BEFORE TAKING IT TO ARSAN GARAGE EVER AGAIN! more
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