Our [out of warranty] Jenn-Air oven control keypad failed. I found Royal Appliance listed on the Jenn-Air website as a qualified repair company. The technician came out and confirmed what I had already told the Royal repair call center, the control keypad had failed. I knew it was the keypad since it had failed once before. The confirmation cost $85. The part was ordered and 3 weeks later the repairman returned with the WRONG part! He didn't even notice it was different than what he just removed until I told him it was different. I was promised a call within 24 hours about the part availability and the rescheduled installation date. No call. I had to call Royal twice to find out it will be another 5 days. At least they didn't try to charge me for attempting to install the wrong part.
Cons: Poor customer service, slow response
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