Working with this company has been terrible. I moved from Indy to Boston and suffered damages, tremendous stress, huge overpayments, and the loss of many possessions altogether.
The company tried to charge me for ?labor? expenses beyond the ?not to exceed? contract ? twice, both upon pick up and drop off of my stuff. We?ve all been burned in moves, but this is really outrageous.
They told me that they ?had? to deliver the belongings a week early (on a day that I would be out of town and my new apartment was under construction). They said they had only ONE driver who did long hauls and knew how to drive on city streets (what?) If they didn?t do the drop off that day they couldn?t say when it would happen. Construction dust aside, my family stood in to supervise the move, as I left town.
Guess what? The guy who ?had? to deliver the stuff ? the whole reason we did the move a week early in the first place ? didn?t show! He sent his cousin to do his job for him. The driver arrived late and locked his keys in the cab and spent until 1:30 or 2 PM trying break into his truck with a coat hanger.
We were missing a couch, a marble shelf belonging to an etagere, and 14 cartons. At least two pieces, one leather chair and one dresser, had gouges. The driver did not believe he had my armoire on his van. My mom saw it and insisted it belonged to me. But they didn?t have the manpower or hoists to bring it up the stairs. The rep at the company told my mom over the phone that they wouldn?t take responsibility for delivering it and it was left on the street. Meanwhile the driver approached my brother for payment and overcharged by some hundreds of dollars. The men did not assemble the furniture per the contract. Rather they left a partial load of my things in the construction dust, unassembled, having overcharged and tremendously inconvenienced my entire family.
We have spent weeks trying to get these issues straightened out. What a pain!
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