My fridge was not cooling so I called ARS hoping they could give a quick fix. The next morning this guy came. He seemed very tired and was not very friendly, and basically ignored my questions like he's deaf or I was dumb. When he saw my fridge, he complained that we had turned the fridge off. He said the fridge had to be on for 24 hrs in order for him to check. Well, when we made the appointment, nobody said anything about fridge needed 24 hrs on for technician to see. I told him that & he didn't say anything. Anyway, he was very inpatient, spent a short time to check the back of fridge, and then told me the compressor was gone, and the repair estimate was $672, which doesn't worth it. When I asked him what was the reason the compressor gone so fast (fridge is only 4 yr old), he said "it just happened, just like a car". I thought a technician could at least give you some reasons, at least something that i could learn to take better care of the next fridge. Well, he gave nothing, and charged me $79.99 for the "service". Days later, ARS customer service left me a message asking for service evaluation. I called back & it was automated recording. I left message that I didn't appreciate the "service" & especially the "attitude" of the technician. Well, nobody ever called back to follow-up nor to apologize, which tell me that either their recording machine was broke, or they simply don't care about any customer negative feedback. Needless to say, I will NEVER use ARS for any service in the future.
*******I am back again because I have more updates about my fridge!!! I want everyone to know that this ARS service technician who came to "check" my fridge actually didn't know a thing. Another tech just came & found out the COMPRESSOR IS FINE, the only problem is the compressor overload protector which only cost $25 and it is cold now. This ARS tech also removed my compressor cover and DID NOT put it back. And he charged me $79.95 for the service. DON'T EVER USE THEM!!!
Pros: fast appointment
Cons: bad service!!! the tech has no knowledge! DO NOT USE
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