I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. \r
Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner.
Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff
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