Sterling Optical

Sterling Optical in Pittsford rocks! My 3-year-old broke my frames and I need them to see for my job. I called, went in and the lovely ladies found an inexpensive frame that fit my lenses and let me take them as a loner until I can get new glasses. Joanne and Michelle were the gals that helped me out. They also adjusted my sunglasses when I was there and hooked me up with a contact lens case. No waiting either! So nice! Love them! more

As of August 1, 2009, the Sterling Optical located in the Pittsford Colony Plaza on Monroe Ave. was re acquired by the orginal franchise owners. Returning as office manager is Joanne Backus, NYS licensed optician, and as optometrist, Edward Davis, O.D.  Please call our new telephone number, 585-248-0086, with any questions or concerns. Sam Tadros and his staff are no longer associated with Sterling Optical. In violation of a court order, the previous telephone number, 585-383-8320 still rings through to Mr. Tadros and his staff. Please reach the Monroe Avenue Sterling Optical at 585-248-0086. more

On 1/15/09 I was the last appointment at 6:30 pm for a ""recheck"" on my eye exam from 2/08. Sam Tadros spent approximately 10 minutes examining my eyes and said my prescription changed and I now needed progressive eye wear. Sam wrote up the order and briefly went through the original cost and after insurance (Spectera Vision Coverage) cost - no breakdown what insurance covered. I thought it seemed quite ""high priced"" and he referred to it as an investment for daily eyewear. He stated that they would send the order to their NY City lab the next day and it would be approximately 7days. Upon further consideration that evening and given the instability of my employment, I phoned this location at 8:30 am (hours 10 - 7pm), then again at 10am I and spoke directly with Sam Tadros and told him with my employment being at risk I wanted to cancel the order and perhaps use my existing frames to reduce the cost. He told me he thought ""Jeff"" had already sent the order to the lab. I asked that he contact the lab to let them know that I wanted to cancel the order. He said he would contact the lab and ask them to hold the order and that when I knew for sure if my employment status to let him know early the following week. I gave him my work number and asked if he could let me know that he made contact with the lab. After placing two more phone calls (spoke to Heather and Jeff leaving messages), I received no return phone call back. That same day 1/16, my husband went directly to the store and spoke with Sam seeking a credit for cancelling the original order. Sam pointed to a sign on the wall saying ""no returns"". My husband restated that the request was to cancel the order before the order was processed. There was no cancellation or return policy noted on the receipt. I have pursued legal council. On a positive note, Sterling Optical in Farmington who I formerly dealt with before moving closer within Rochester, was a wonderfully positive experience. Pros: Ambience perhaps Cons: unbelievably unreasonable..... total disregard for customer satisfaction more

I would highly advise against this office of Sterling. The staff is cold, condescending, abrupt and downright rude. We have been customers since the office opened and have been unhappy for years but recently the service (or lack of it) has become more than we could bear. This is the only retail business I have visited in my lifetime where it is clear that there is absolutely ZERO value placed on customer service. I thought I would get somewhere when I phoned to speak to the owner, Sam Tadros. I left FOUR messages for him in three weeks time. NONE of the calls were returned. When I finally called back and got him on the phone, he was rude and cut me off continually and did not fix the problems. Worst of all , he didnt even apologize for not calling back or for the issues we have been having there. I dont think I was able to finish one sentence before he cut me off and spoke over me. \r Anything that could have gone wrong ...has gone wrong for the past year. I phoned another office of Sterling and they stated this is not a very common set of complaints for them to hear about this office. We have transferred out to another Sterling office and wish we did it sooner. Cons: Rude, Bad Service, Expensive, Tardy on Refills, Condescending or Aloof staff more