I took my laptop in for a general cleaning as it was five years old,working slow,I suspected a viral infection and I was having problems with Excel files.The alleged repair was done in a prudent time frame and the tech even boasted that she repaired Outlook for me - Great! When I fired my machine up,I couldn't access Outlook from my login,had to use my Wife's and when Outlook did open,it would crash every time.The tech's first response was to try to use my wife's login and see what happens -HUH??? Also,all of my wife's contacts were wiped from existence.Asking them about these and other frustrations I had - their standard reply is ""Well you have Mr.Bill Gates to thank for that"".I found out the version of Outlook they installed on my machine was an older version that she wiped to ""fix"" it for me.These people are not computer savvy at all.DANGER DANGER!
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