...and unfortunately will never get any higher!! \r
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The only reason I wouldn't give them minus stars is because they at least feign interest in the dogs while you're there! \r
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I've used this kennel for awhile now and is seemingly a well run business as far as cleanliness, delivered services & pictures of all the dogs on the walls are concerned. As ironic as this may seem pretty much everything was in line EXCEPT for the continual bad service of what only given by the owner herself, JEN. In all my years in customer service I have to admit I've never quite come across as bad of customer service FROM THE OWNER ONLY. \r
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Out of sheer curiousity, I did return for dog services just to see if I was crazy - here are the last 3 times I was there: \r
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Asked ME (the customer) to call back 3 or 4 times when she's 'less busy' to make an appointment and then was obviously annoyed when I had to call back the 4th time to inquire about making an appointment. Wow....shouldn't it be the other way around??? Shouldn't you be calling me back as soon as possible and not hours later?! \r
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When the parking lot was full and then empties (all within 10 minutes) she DEMANDS, not ASKS that I move my car off of the saturated (where all the dogs go to the bathroom) brown grass that all of the dogs use because 'it ruins the grass'. Should of been an in and out 10 minutes while the dog's got their nails clipped and then my car would have been off the well kept grass! I shouldn't have to walk far away after just parking my car. \r
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The last time I took my dog there to get a bath - My dog for the first time seemed very skiddish to go to her to the point that it would have been obvious to anyone. Naturally, I tried to console my dog when JEN the OWNER grabbed the leash from my hand and rudely exclaimed 'I JUST NEED THE LEASH'. \r
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My neighbor also expressed to me the bad service again from just the owner so I think I've finally put the rest that it's time to find another kennel!!
Pros: Parking lot, seemingly well run business
Cons: Bad Customer Service by the owner, difficulty making appointments, ambience
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