I called to make an appointment and specifically told the receptionist I needed a bad hair cut to be corrected, and I only wanted an appointment if I could get an experienced stylist. I was adament that I did not want a fresh-out-of-school person. When I arrived they put me with a young girl, who's own hair was that stringy, straight look the teens wear. The girl looked to be no more than 19. I almost left then, but I decided to give her a chance. I told her I had requested an experienced stylist, and she assured me she was capable. I showed her two pictures of a general look I liked- (I'm fully aware that my hair won't look exactly like the pictures- it's more of a general style- sporty not glam for example). She cut my hair, then started to dry it completely straight- the one thing I told her I hated. When I asked for her to restyle it- she ripped the smock off me and angrily stomped on the chair to make it descend. I started to cry, I looked so bad- I could tell the hair cut was nothing like I had requested, and the style was horrible. The owner came over and asked what the problem was. I explained to her the whole story- the cut was nothing I had requested, the style was ugly- and exactly what I said I didn't want. She offered to try to fix the problem if I could wait 10 minutes. I did, but oh boy am I sorry!\r
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She looked over the cut and declared it was fine- I told her it was the wrong shape for me- I have thick naturally wavy hair and this would not do anything for me. She trimmed about 7 hairs and decided it was good. Then she asked about the styling- I told her I like a more natural look- so she put bobby pins all over my head with tight little pinwheel curls???!!! What the heck was this? I had my young daughter with me so I decided it was best not to get into with her- but it looked so bad I cried all the way home.\r
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Oh and as I was leaving- I discovered the young girl with no people or hair skills was the owners daughter! What a horrible experience.
Cons: poor customer service, unskilled hair cutters
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