I have an almost three year old cocker spaniel that I had groomed in July in which she was severely nicked several times. In fact many of the nicks appear to be more like severe razor burns and look like open sores. Being an owner of a dog that has to be groomed several times a year, I have never felt so disappointed by her injuries. I know that this can happen (nicking) but not injuries like her. You think the groomer would have stopped the first time they realized there was a problem but continued on injuring my dog. Now I am sure my dog was probably not being cooperating, since that is how nicks or razor burns can occur (although she has never had a problem anywhere before), but shouldn't they have contacted me in letting me know she wasn't groom able that day? Or if they realized that they hurt her that maybe they could have at least told me about it? The lack of honesty is what upsets me. Most people consider their pets as their children and I have always felt that Onion Creek Kennel have provided that kind of care to my current dog and the previous family dog (a kennel customer), but this was horrendous. All I ask is honesty. I am left town the next day and what if I had not noticed her injuries and they got infected? I was going to see if she could be kenneled but now i am afraid to send her there, not knowing really what kind of care she gets when I am not there, so she will be staying with family. I really don't like to complain, especially with the great service and care in the passed, but she really was hurt, and now my soon to be husband doesn't even want his dog kenneled there for our two week honeymoon. To make this whole situation worst I called several times and emailed them three times with pictures attached of my dog's injuries. Do you think I ever received a phone call or email back? Nope. What does that tell you about service? All i wanted was an apology and an explanation.
Pros: reasonably priced
Cons: terrible customer service, and caring for animals
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