My wife and I have been Chuy's patrons for over 10 years and when we moved to Round Rock, we were happy to find a Chuy's location that was so close to our neighborhood. The location is very convenient and we occasionally order take-out on our way home from a long day of work. To date, Chuy's Round Rock has screwed up our take-out orders more than five times. We are strict vegetarians, so coming home to find a chicken or steak burrito when you are starving is not very pleasant. The restaurant staff has always offered to refund our money and make the order right, but the last thing I want to do after getting home is head back to Chuy's and pick up a re-make of my order. While they have always been apologetic, they have done nothing to correct the actual problem. I am convinced that the staff is incompetent when it comes to order accuracy. All it takes is a bit of quality control at the end of the line, but the management clearly fails to see the importance of this issue even after our numerous complaints. I have placed my last order at Chuy's Round Rock, and I urge others who are contemplating a to-go order from this establishment to please consider one of the many other alternatives in Round Rock.
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