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Horrible customer service - Review by citysearch c | BANDERA

BANDERA

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Horrible customer service 1/13/2008

We waited 65 minutes for our table for 4 and when we got to the table, there were 2 place settings. We asked for 2 more place settings 3 times before it actually came to us. Our appetizer, the cornbread, came before the utensils came so we sat there while the cornbread got cold. We finally got another server to bring us utensils - thats when he told us that they were running LOW on utensils! This is a nice restaurant...and they are running low on utensils?? And our waitress couldn't even tell us this, nor did she apologize. I asked for butter twice for the cornbread and it came when I was practically done with the appetizer. I ordered the chicken - which tasted delicious. It came with a sauce that I hadn't tried yet. When our waitress came by, she asked how everything was doing and we said good - and then she took the sauce AWAY from the table! I have NEVER had a waitress take a sauce off the table while I'm eating. I've never been to this place before but after trying this for the frist time, the hour wait and customer service is definitely not worth it. You can get good chicken elsewhere. Pros: nothing really Cons: service more
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