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Poor management / poor customer service - Review by citysearch c | Safari

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Poor management / poor customer service 9/26/2007

When problems with apartments arise. (pipes burst, water heater leak, toilet leak, a/c breaks) Management gives more excuses then help. It is a very long and frustrating process trying to get them to send maintenence. Even more so if you do not allow them permission to enter. I am a stay at home mom and am home all day but for the 3 hours to get my children to and from their school or shopping. I have lived here for 2 years. The first apartment I rented the a./c broke in june. They did not get it repaired until late august when i finally had enough and they asked me to move apartments. I had to pay all utility deposits to transfer service. I was told my new apartment was in ""pristine"" condition. Only to find water damage throughout. Then not even 2 months into the new apartment water pipes burst, water heater failed, and toilet valve broke. It took them over 2 weeks to repair the damage from the pipes and water heater. (which happened within a 2 days of each other). When I called the office to ask AGAIN when they were going to repair the 3ft hole in the kitchen wall (put by the plumber to repair the pipe) I was given excuses then hung up on... I would strongly suggest not living here.. unless truly desperate. as I was when i did. Pros: Close to shopping, allows large dogs Cons: Poor service, Rude staff, Low Quality for the cost more
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