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Poor customer service--the practice is just too large - Review by citysearch c | Celebration Dental Group

Celebration Dental Group

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Poor customer service--the practice is just too large 9/10/2007

There are approximately a dozen doctors and probably 30 support staff in this dual-office location practice. We were recommended by my husband's colleague and we like most of the support staff and doctors there well enough but the practice is just too large to provide timely service any more. \r \r So, we recently started to searching for new dentists. Couple of warnings before going to Celebration Dental:\r 1. If you need quick service, this is NOT it. On your first visit, you get X-rays and a 10-min doctor visit and cursory inspection. You will have to be rescheduled for any real dental work, and another appointment is needed with another nurse for cleaning.\r 2. They schedule cleanings (via a very rude, abrupt person) 6 months in advance and cannot reschedule easily. It is your obligation to call daily for cancellations if you wish to reschedule. \r 3. If you need to see the doctor, you have to schedule several weeks in advance. \r \r Pros: Pretty good dental work by dentists and orthodontists Cons: Trying to get an appointment in a timely fashion (i.e. within 1 week) is a nightmare, if not impossible! more
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