I sent in 5 long sleeve shirts for laundry with pressing, and a pair of slacks for dry cleaning. When I got it back the next day, the shirts were fine and well pressed, however, the slacks were torn in three different locations. Discontent with the results, I immediately sent the pants back to show the cleaners what had happened. The following Monday or so, I received a phone call from one of their (The Cleaners) associates. The associate was very unpleasant and very persistent with pushing the blame on me. His rationale was that I (The customer) had applied too much stress on my pants when I was wearing them. (FYI: The slacks were 3 months old, occasionally used, and costed me $88 when I bought it) I demanded that he compensated for the damage that he (his machines) had done to my slacks. He refused and told me he was going to send it to an ""independent"" lab for analysis and would get back to me in a week. Out of frustration and disapproval, I hung up. Who knew there was such a lab for analysis.A week later, and as expected, the results came back proving that I was responsible. My slacks were returned somewhat restored without my authorization. My only regret besides going to them in the first place was not taking snapshots of the tears before handing it over to them. It would have been my only evidence against them if I had made a complaint to the Consumer Services etc. I have dry cleaned this pair of slacks before and have never observed any wear and tear. The first time I send my pants to Grand Cleaners for dry cleaning and I coincidently get 3 tears in three different locations on my pants. Coincidence? I think NOT!
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