I had my transmission replaced here and Dave (the manager) was awesome at customer service until... my transmission needed to be replaced again less than a week later. He let me know that it was now in the hands of their warranty rep (Jim Stokes). Jim was rude and nasty on the phone with both myself and my husband. He was completley unsimpathetic and even threatening. So, beware if you do have any further problems with your truck you might have to deal with Jim.
Cons: Their warranty company has a bad rep (Jim)
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