I am not happy with ASH? I brought new wheeled Eddie Bauer duffle bag under warranty for them to fix. ASH said it would be several weeks before they would be able to work on it since they would have to order the part and that they would call me when my luggage was fixed. No problem? except they never called. I went by there several months later and showed them my claim ticket to ask about my item. They couldn't find it ! They searched for about ten minutes before finding it in the back, on the top shelf. It was long forgotten and not fixed. They apologized and said they would call the manufacturer for the part and call me when it was ready. Well, months later, no call?
Pros: Friendly at first but changed when they couldn't locate my item and it all became my fault
Cons: Disorganized and not customer oriented, pricey, delays in getting item back
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