They ended up with our money and we ended up with broken hearts and the body of our bunny to bury. A simple grooming procedure ending up being a fatal day for my rabbit. He was not attended to in a timely matter which likely resulted in his death. He was supposed to be ready at a certain time but when we went to pick him up, he hadn't even been seen yet. We weren't notified of this by phone and had made a trip to pick him up. We decided to leave him to be groomed because he was already really stressed out, being a nervous rabbit to begin with, and we didn't want to do a second trip to the vet for his sake. Then we were called 2 hours later and told in an unsympathetic way that he was dead. When we went to pick up his body, we were told we needed to pay a fee for some procedure that obviously hadn't worked to save his life. The head doctor there, Dr. Esser, was rude and uncaring. The whole entire situation was mishandled. Money is more important than compassion at this place.
more