I took our cat for her shots and after one visit, I can honestly say I will not be taking her or any animals we will have in the future to Cooley Animal Clinic. Upon arrival the vet came out and gruffly told my children to back up into the furtherest section of the waiting room. I was then told that they didn't accept checks on the first visit (I was not told this) so I told her I'd call my husband to get the visa number from him. As soon as I hung up, I had another office member approach me to tell me to turn off my cell phone in the office. V. embarrassing -- I told her the other lady was aware of me using it for the purpose that they never told me about checks. Not that I should have had to explain ... Then when we took our cat back, the vet came in and he was again, less than cordial. He barked at my children to sit down. He brought shots into the room and they were moving so they could get a look at what he was doing he barked at them again. He then told us that we shouldn't have contact with our cat today because of the medicine and my 10 yr old just said, ""Why?"" and the vet barked ""BECAUSE I SAID SO"". I mean, come on... he did then go on to explain that he didn't want the medicine being rubbed off. It was just really a very unpleasant visit beginning to end. There were various other small things as well. All 3 of my children want to be a vet when they grow up and for them to go into an office with this kind of attitude really is disheartening. We usually take our animals to Highland Animal Clinic. I told my aunts about what happened and they said Cooley was well known for such a rude atmosphere. I figured I'd take her to Cooley because they are only about 3 minutes from my house. Well, I'll drive the extra 8 minutes to Highland next time back to where they speak to you with respect and appreciate your business.
Cons: rude rude rude
more