Their delivery service was awful. I was told my mattress would arrive between 1-5 p.m., though I gave them my cell phone number, they never once called, even when they were 45 minutes late. My roommate had to deal with it at 5:45 and called me to come back. They were 45 minutes late, but did not wait the 6 minutes it took me to come back to the apartment and left the mattress on the wrong floor. Their customer service/manager said it was MY FAULT for not calling THEM after THEY were LATE. On top of this, after moving my mattress to the right floor (what I paid for), the mattress had some sort of grease stain on it. One of the worst retailing experiences i've had.
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