I am one dissatisfied customer. My home appliance protection company First American sent this guy over to work on my AC unit. The warranty had $65.00 service call deductable. I guess this wasn't enough money to be made because when he saw that he only had to replace a electrical router cap ( a relatively cheap part). He went on to say that he can't replace the router cap because the condensation coil was dirty and was causing the problem. He wanted $250.00 to wash my coil. He said if he reported the cause of the problem to the warranty company as being poor maintenance, the warranty company would not pay for the repair. But if he cleaned the coil, he could send it in as repairable. I ask him to just replace the broken router cap and I'll deal with the coil later. He refused. He gave me the option of let him do it or he'll report the claim not in my favor. Then I'll have to call and make an appointment with him again for another service call and another visiting fee plus then I'll have to pay for replacement of the broken part out of my pocket . This is the closest thing I can think of that sounds like a Medicare Scams from bad doctors that you hear about on the news. These guys can use the warranty company to find their way onto your property and then put on a necessity of additional work to take advantage of customers. I've a victim. This guy wanted to clean two of my AC units, but I said yes only to the one needing the repair. When I call around to inquire other AC service companies for their rates. I should have known when he said not to contact the warranty company. I make the First American Home Buyer Protection Corp. (a Div. of the title compmany with the same name) partially the blame for sending this medicin salesman/tech. BTW , I found out that the AC manuf. manual suggest using a water hose to rinse the coils to do the job. Customers beware. Avoid using this AC service/repair company.
Cons: High prices and they make up situations with a bit of untruthfulness and create unrealistic job estimates falsely.
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