I called several times over several days to inquire about services, and no one ever answered the phone. I left a message which was never followed up by anyone. When I finally got through, the receptionist was rude. I was able to finally make an appointment. ON the day of my appointment, they called 2 hours before and cancelled on me. They were unable to fit me in anywhere thereafter until the following week. I just moved to Livermore and was looking for a salon, needless to say--I found one somewhere else.
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