I was very excited to visit Dr Keri's office. For years I have driven by the office knowing that I would take my kids there. First off, I called and made the appointment... I let them know that this was my daughter's first dental appointment ever. I was scheduled for 11:00 on a Monday. We waited over an hour to be seen. While we were waiting, a mom was complaining of waiting for over an hour for her soon to be treated. I don't mind waiting.... I'm realistic, I know that there is typically a wait at any doctor's or dentist's office. BUT, when we were finally seen... We were RUSHED through a shoddy cleaning. The hygienist was speaking to my 3 year old daughter in a completely ridiculous tone and manner... Telling her if she didn't open her mouth she couldn't have her ""oral exam..."" That is so ridiculous... Anyone could speak to her like that.. These are specialists that are supposed to be caring and patient? Then she was rushed through an even shoddier exam by the dentist. She did not even spend 5 minutes with us. I know that some children are uncooperative... I'm sure that must be extremely frustrating for the dental hygienists and assistants but I thought that was the whole reason they specialized in treating children!!! I thought that a little extra patience and sensitivity would have gone a long way. In any event, since this was my daughter's first exam, I had NO IDEA this was not standard... I was stunned when I left the office. My daughter was hysterical. I realized that we were the last ones in my office. They rushed because they wanted to take their lunch break!!!! Terrible service from terrible people! Hint: Every doctor/dentist's office has a TV in their lobby these days... that does not mean they should market themselves as ""specializing in kids..."" Also, if you have a lunch break at 12... Don't book 6 appointments at 11!!! I WILL TELL EVERYONE ABOUT MY NIGHTMARE EXPERIENCE!!!
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