Lack of attention to their customers for example, I just finished my 80 minute massage and then was passed off to one of their couches near the work out room. I practically sat there for 30 minutes and after a while I walked up front to find my aesthetician (Counts?), and she was sitting on the counter reading a magazine. Now what is up with that? You pay hundreds of dollars for good service and you get The Johnson City local Mall type service. If you can at all, go to Asheville if you want five star quality services.
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