Dr Chris Houlihan is rude and overly emotional. He misquoted estimates by $3000 and blamed that on Dr.Tomlin's out of date estimate book. Dr. Houlihan became very defensive and loud and arragant when I questioned why it was taking six hours to x-ray my dog after a major car accident? His response....we are doing computer training today and staff is backed up .\r
They punctured her bladder and had to do surgery twice to fix the wire they wrapped around a broken femur, this added 5 days to her stay. \r
When asking simple questions about the bill we were confronted by a hostile, argumentative Dr. Houlihan that was 100% livid that we would question the bill after his great care of our dog.\r
He then said ""listen lady"" and comments like ""i dont like the way your looking at me!!"".\r
We qualified for care credit for $5500 AND THEY MADE SURE TO COVER THAT PLUS AN ADDITIONAL \r
$500.\r
You can never talk to the doctors that run the show or do the operations, you do get Dr. Houlihan who is the middle man they dump on!...He hates his job there and it shows !!\r
No follow up calls from anyone ...EVER !! A truly horrible, depressing experience !!! The management here does NOT care about you or your pet!
Pros: a couple really sweet ladies that care
Cons: rude management that shows no care, no follow up, bad estimate of $3000 mistake
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