I called on a tuesday and explained that my laptop wouldn't turn on, kept getting black screens with missing file messages. The tech came to my house and ran some tests and found that the hard drive was failing (had ""bad sectors""). They charged less than$ 20 for the diagnosis! I had some school work on there that I needed, as I didn't have backups :(\r
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The next night I got it back (delivered) with a new hard drive (which was used) but they didn't even charge me for it! In total I was changed less than $150 for a new hard drive, reinstall of windows and the data recovery. These guys are fast, polite and honest. I had my computer serviced a a local store and got half the work done for more money (was charged $100+ just for reinstall of windows)... If you need help call these guys...
Pros: Fast, cheap, they come to you...
Cons: no compaints here...
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