Myself and two girlfriends spent the day at your spa in back in November
for my 40th birthday. We all purchased the Ultimate Spa package. We were
unaware of this but the spa was running very behind. The salt glow body
scrub was wonderful but that was about it. The majority of the staff was
unfriendly. We were all rushed through our manicures/pedicures and the
staff seemed really upset our appointments were running so late. All of
our makeup turned out horrible and had to be redone once we left. We had
the whole day scheduled out so we would have plenty of time to go back to
the hotel we were staying and get ready for my party. We all ended up
leaving and 1 1/2 late and I still had wet hair! The girl simply said
there wasn't enough time and after I saw what they had attempted to do to
my girlfriends, I was glad she didn't have time to get ahold of my hair!
No apologies or refunds were offered and the gratutities were
automatically calculated into our bills, which is horrible!! All three of
us emailed and called to complain with absolutley no response!!
One of my friends had never spent the day at a spa before and this was a
horrible first impression!! I have never been treated so poorly and I was
terribly embarressed! I took my friends there and asked them to each spend
over $400 to spend my birthday with me with an end result of us having to
do our own hair and makeup. Not to mention I was over an hour late for my
own party!
Pros: Good salt glow scrub
Cons: too many to list
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