We are still in the middle of one of the worst customer service experiences of our life. We planned over a year ahead for my daughter's wedding and placed the order for her wedding gown five months ago. We have been given every excuse imaginable for why my daughter's wedding gown...THE most important dress of her life...is still not here. Some of the reasons we have been given were: It was the Chinese New Year, which delayed production; a former employee placed the order wrong and was fired; the dress was, indeed, at the designer's location in a different state and would be here by TODAY, only to be called back and told the dress has not even been shipped to the designer, let alone sent to The White Room. The biggest regret we have is not listening to other dissatisfied customers about their terrible experiences. Now it's a few weeks away from my daughter's wedding day. She has missed her Bridal Portrait sitting - money and an important event LOST. She doesn't have her dress, which may need one or two or more alterations and time is running out. We have been told whatever would make us happy and would shut us up and make us go away and they have our money! This is ruining my daughter's wedding experience and we do not like being lied to - some days my daughter and I have been told two different fictitious tales within hours of each other. My daughter is a wreck over not having her dress and being treated this way. Their website talks about pampering the customer - a gross misrepresentation of the service we have received. The owner/manager promised to follow up weekly with a phone call to us; that has not happened. A month went by and I had to call her, only to be told the dress was ""still in production"" and that it wasn't her fault. She is the OWNER and she is doing nothing about this situation. And still here we sit...no wedding dress for a wedding just a few weeks away. It's been a horribly disgusting experience. Brides, please stay away!
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