The Barton Creek Square Mall and the Lakeline Mall Toni & Guy offer equally horrendous service. From booking an appointment to sitting down with a stylist the attitude is rude and unfriendly. When calling be prepared to be put on hold several times for upwards of 10 minutes. Appointments are canceled fewer than 15 minutes before the scheduled time. The stylists are always running late and in a big rush. I have had a color mistake as well as a botched haircut. I have never had a satisfactory service. I am an understanding and patient person and dealt with the disappointing service on a few occasions because I like to give everyone a second chance. This salon failed each and every time. They are also way over priced for a chain mall salon.
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