I visited UGL after finding them on Citysearch. Initially, I had called on the phone and was happy to speak to a REAL person, who went over with me what to expect from the appraisal process and what the cost would be. While visiting their office, which was very professional and NOT a jewelry store, I was treated politely and with professionalism. Each step of my diamond appraisal was explained and they answered all my questions. What I loved most about this whole experience, was the I didnt have to leave my diamond with them and come back at a later date. The whole appraisal report was done right infront of me, and they were more then happy to discuss and answer any question and concerns I had. I would definitely recommend them!!!
Pros: Very professional!
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