I recently bought a living room set. I have had the chair replaced three times and the ottoman twice, due to bad manufacturing. They agreed to replace the furniture a few times, then refused to work with us any longer. The legs on the set were put on with a bolt and the bolt doesn't hold so they just put wood screws in to hold them in place...and then the wood splits and the furniture is unstable. The first chair was delivered with a broken spring and sat to one side. The following two chairs also leaned to one side. This furniture became very uncomfortable. The management did not converse honestly with each other, therefore we ended up in court. In court, they agreed to exchange the whole set for another set of something else of better quality. I hope they stand behind this set because Kansas law doesn't allow you to return the set as a whole, only the pieces that are defective, therefore you may be stuck with a living room full of unmatched furniture.
Pros: Lovely looking furniture, very pretty.
Cons: Low quality at a high price, disorganized customer service.
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