On 4/3/07, my wife called the answering service for the Night Owl Clinic. The answering service informed us that the Night Owl Clinic was open until 8:30 PM. We arrived at the Night Owl Clinic at 8:02 PM. The administrative staff informed us that the clinic was closed. We argued that the answering service informed us that the clinic was open until 8:30 PM. We pleaded with the doctor on duty to examine our son. He had an allergic reaction. His body was covered with whelps. The doctor on duty refused to examine our son. As we walked down the hallway to the elevator, a member of the administrative staff yelled, ?Have a nice night!? This member of the administrative staff was very unprofessional. She should be terminated.\r
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Where is the compassion for a sick child? We arrived at the Night Owl Clinic at 8:02 PM. Is this the way to treat a patron of seven years? The Night Owl Clinic staff is unprofessional and callous. My son will never again visit Pediatric Consultants of Troy.\r
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