Do NOT bring your shoes here if you want to see them again or wear them in the same season! I had a three pairs of shoes fixed here and by second pair, I vowed never to bring a pair again, no matter how badly they needed to be repaired. Each time I went in, the shoes were never ready and I stood for 15 minutes while they searched for them. They have absolutely no process there and have no idea how to run a customer serviced business. They never called with updates even though they said they would and if I had stalked them by stopping by all the time, I honestly don't think they ever would have been fixed. They charged way too much and took over one month to finish my shoes. They claimed it was due to being understaffed but even before losing employees, it was the same terrible experience. I think they have you prepay b/c they know by the time you get your shoes back, you will refuse to pay the requested amount. Not offering me any discount was very unprofessional. Although this place is conveniently located by my house, I am now driving much further in order to get solid service in a timely manner.
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