I was involved in a horrendous car accident earlier this month. Because my car flipped over several times, I was, needless to say, dazed. The CHP called Smitty's and when they arrived, they didn't ask me if I had a AAA card (that would've paid for the towing service). They got my car back on all four wheels but then made us wait for about an hour for a flatbed tow truck to arrive. The flatbed never shows up but the tow guy finally figures out that he could just replace the flat tire with my spare tire and tow it back to the yard. So he finally does that and we go to the tow yard. When we tried to get our belongings out of the car, they told us to get out because it was ""dangerous"". THEN they lock up the yard for the evening with our belongings still in the car!! When we ask if we can get our stuff, they tell us that we need to pay an extra $100 to get into the car ""after hours""! On the final bill, they charged us BY THE HOUR even though it only took that long because of their own incompetence and we had to pay the ""after hours"" entrance fee to get our stuff. When I called them to dispute the bill, the lady started yelling at me, telling me that BY LAW, I had to pay whatever the tow company charged me. She actually said it was in the Vehicle Code and she hung up on me! I had access to the Vehicle Code and there was nothing that said that I had to actually pay whatever the tow company charged me. I think Smitty's Tow Service is run by a bunch of con-artists.
Cons: everything
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