I booked a massage for my boyfriend and a facial for myself during spa week. The salon itself is very large, very bright, very loud, with blowdryers and the usual salon noises. When I arrived, the facialist gave me a form to fill out and sat me down in a lawn chair which was in the front of the salon, facing the windows of the mall (Bay Terrace). Apparenly the spa week special was for a "repacharge" moisturizing facial, without extractions. It was to take place in the middle of the salon, with the noises, facing the mall so that passers by could watch. I politely declined and asked for a regular facial, offering to pay whatever the difference was. The facialist said that she did not even have the time to do a regular facial. When I still declined, she talked to her boss and after a while, she came back and said that she would perform the regular facial on me. I was led to a dark cozy room, was tucked under the sheets, listened to calming music, was steamed up and had extractions. The facialist did not push products and she was very gentle.
Whoever thought up that whole "repacharge" facial idea is an idiot. Other than that I think it is a nice upscale place in Queens with skilled professionals. My boyfriend enjoyed his massage also. I would go back but I would be very specific in the future when booking services.
Pros: good services, good location, friendly staff
Cons: very loud atmosphere, miscommunications
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