I cannot express what a joy it was to use Liberty Moving and Storage last month. The original moving company I hired never showed up at my Manhattan apartment on Sunday to do my move. I left a message for Liberty Moving on Sunday night and they immediately called me Monday morning to try and help me. As it turns out, they did help me. More than I expected.
They consistently called me to inform me of the progress of the crew coming to my apartment that same afternoon. They realized that I needed to be out of my building that evening and that I had a 6:30 a.m flight the following day. All my items were carefully removed from my apartment and loaded by 4:30 p.m. and I arrived at the airport just in time to board my plane back to Los Angeles. My shipment arrived to my new residence on time and in perfect condition.
Everyone from Michelle (my sales rep) to Eddie D (the driver) went far beyond what most employees do these days to accomodate a customer. They turned a potential horror story into a pleasant experience. It's people like Liberty that make a difference in a business with a dark cloud over it.
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