Chain restaurants usually disappoint me and this one was no exception. I dined at Biaggi's twice and both times were bad experiences, and I will not be going back a third time. The restaurant is in a nice new shopping center near presitgous Preston and looks great from the outside. However, once you get inside you find that the food is just mediocre and the service is pretty much non-existant. The specialty pizza I ordered for my lunch was really too greasy. The only pro about this place is their black currant iced tea, the flavor is excellent and is something different. However, they don't really believe in ice cubes here. The ice cubes melted quickly, and when I asked for a refill my glass was filled with more tea but no ice, leaving me with a glass of warm tea. The service was probably the worst I've experienced in the Triangle so far. Our server took our orders and then disappeared. Someone else brought our entrees and we had to beg for drink refills. We grabbed an employee and asked where our server was, and we were told he was in a staff meeting! What kind of manager holds a staff meeting when there are diners in the restaurant?
Cons: bad service, mediocre food
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