I recently visited Big Pink for lunch and experience the worst customer service ever. We arrived and were promptly seated by the host but once seated, we waited 10 minutes and still did not have anyone come over to take our orders. We asked for a waiter and 5 minutes after we saw that the waiter was told to come our table, Dan appeared. He came and rushed and took our orders and did not even ask what we wanted to drink. We had to call out our drink orders while he was walking away. when the server came to bring our food, he briefly passed by and looked at us and then he went to serve other customers with a big smile on his face. Even when our drinks were done and we wanted a refill, he was nowhere to be found. When we were done eating, I had to get up and go look for him in order for us to get our check. He dropped the check and was about to make a run for it when we quickly handed him the payment. It was the most aggravating experience ever. My friend actually left him a tip but i just wanted to tell his manager or just start yelling at him. This guy was just awful. It was almost like he did not want to serve us. He went and served other people who came in after us before he came to us. He stopped by other tables and checked the patrons but not us and he went socializing with his friends at the bar while he should have been checking up on his customers. I had to find him towards to back of the restaurant to come and give us our tab. I have gone to Big Pink several times before and have never gotten such a poor service and i can't help but ask was it because those other times I was not with Black people as oppose to this time. I don't think i'll return to Big Pink again cause that was just awful service.
Pros: Good food
Cons: Service
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