Tiramisu is certainly one of my favorite restaurants in San Francisco because of their exquisite food and unique setting. I wanted to impress some of my colleagues in the hotel industry for a business dinner, as they were visiting from out of state two nights ago. I've decided to take them to Tiramisu because this restaurant has always provided me a memorable dining experience. Murphy's Law...we have encountered a minor hiccup with the service that evening. I spoke with the restaurant manager on the side about the situation and he completely turned the experience around for us from being disappointed to being amazed. He wanted to make things right immediately by offering us desserts or wine. I told him it wasn't necessary, as I just wanted him to be cognizant of the experience, so they could improve on it. He approached our table to apologize to everyone and offered us some port wine. No one from our table took his offer, but they all raved about how wonderful the food was. We then waited for our check and when it came back...the waiter said the entire dinner was on the house, compliments of the owner! Our jaw dropped and we couldn't believe it. He didn't have to comp the entire dinner for a minor hiccup. Everyone left the restaurant happy about the food and in shock about the way our minor hiccups were handled! They certainly went way above and beyond our expectations! To those who are in the hotel industry, if you want to impress your guests or clients...I highly recommend Cafe TIRAMISU. My guests and I left with great perception of their service and they made me look good!
Pros: EXCELLENT food, WONDERFUL service, NICE/INTIMATE ambience
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