During the first blizzard just before Christmas I had the misfortune of breaking down. I called Marv's Q Towing first and explained that my car had stopped, I was in danger and I was freezing. They said they were coming. They didn't come. When I called back the woman answering the phone was extremely rude. I then tried to contact American Towing and the man who answered their phone was hateful and nasty so I hung up. I contacted Hamilton Towing and they were very nice but also very busy. Atleast, unlike Marv's, they were honest in saying it could be several hours and they referred me to Boulder Valley Towing. My experience with this company was great from the first moment of contact. The woman on the phone was very comforting and reassuring. She could tell that I was frazzled and afraid of my cirrcumstances. She kept me on the line as she contacted her drivers to see who was closest to me. The soonest a driver was going to reach me was going to be close to an hour (beats Marv's who still hadn't shown up) but they would make me a priority since I was freezing in my car. The woman on the phone said she would get me off that road one way or another and try to arrange transportation for me or send a cab. I guess the cab company couldn't get to where I was either and about 10 mintues later 4 wheel drive pulled up behind me and much to my delight and total surprise, it was the woman who I talked to on the phone at Boulder Valley Towing. She picked me, and drove me home and assured me that she would have my car taken car of as soon as possible. I felt safe and secure from the moment that I called them. It is rare in this day and age to experience such incredible customer service. This company actually cares about their customers, not just their pocket book. Very refreshing. I don't ever want to have to break down again like that but if I do, I know who the true professionals are. My husband was very grateful to hear of the help that I got!
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