I started by calling HH Gregg on 12/7/06 to request service to my TV, they called back the next day with the name and contact number of Blue Chip Electronics. That was the last pleasant experience I had with this event. Blue chip said they would be out on the 12th, they didn't make it until the 13th. The Tech said they had to order a part and would call to arrange pick up of my TV as the part had to be installed in the shop. After one week of hearing nothing I called them on 12/19, the lady on the phone said she didn't see any notes in the system and would have to call me back that evening, the next day after not recieving the promised call, I called again (with the same results) she still didn't know anything and would have to call me back. This went on until January 3rd. That's right, 2 more weeks! In two weeks she couldn't find out anything or even call back as promissed, that is until I called HH Gregg to file a complaint on the 3rd. Then I finaly get a call on the 4th to say they will pick up my TV on Saturday the 6th, which they did.
Pros: Nothing, I didn't go to them by Choice, HH Gregg did this to me.
Cons: Everything about them.
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