I brought my dead computer to New York Computer Help's West Side location. Really, I expected my desktop to be pronounced dead and just wanted a second opinion. I was able to get a free diagnostic that determined that my power part...a jack I think it's called.. needed to be replaced. So, the part was replaced and my baby came back to life. What I really liked was that I called after my service was over and paid for to ask a couple of unrelated questions of how to back up my computer and they were patient and willing to help without additional charge. Very impressive!
Pros: Customer service, smart, patient
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