We've been taking our 9 year old dog to the Los Feliz Small Animal Hospital since our move from St. Louis, MO in 2003
We boarded our dog there for 10 days there during the 2006 Christmas Holiday season. During that time, we called several times to check on our pet and was told everything was fine. Well no, not really. When we picked our dog up, we noticed he was walking a little gingerly. When we get to the car, we get a good look at his paws, and see several open sores on his rear paws; two of which were the size of dimes.
We immediately take him back in to the vet to show the staff and we?re told by a member of the boarding staff, ?Oh these are like bed sores. It happens all the time and they?ll heal up on their own.? We thought this explanation was unacceptable and returned to the Los Feliz Small Animal hospital to see a vet. We believe some one should have seen these lacerations because the dog was bathed and groomed by their grooming department, the day before we picked him up.
The attending vet said that the sores were quite serious and could possibly require surgery. Our dog?s hind legs were bandaged. But here?s the kicker?while Los
Feliz didn?t charge us for the initial consultation; they charged us a reduced rate for the subsequent appointments for bandage changes. So basically, we were paying for injures that were sustained in boarding departments care. We felt, but for their negligence; our dog would not have been injured. The office manager explained that they would ?only charge us 50%? for the bandage changes.
So while we really didn?t want to return to the Los Feliz because of the care of dog received, but we also felt the hospital should compensate us with the appropriate services to treat his injures their boarding service. So back and forth we went, twice a week for 3 weeks and all the while the hospital charged us.
Pros: Location,
Cons: Customer service policy
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