Top finish was recommended to me by my insurance company since it was very close to where I live. Top finish orginally estimated that my car would be done in no more than 3 weeks. It ended up that I picked up my car after 10 weeks from my accident. I was driving on a rental for 10 weeks. Every single time when I called them regarding on my car, all they did was blaming the dealership, saying that they cant fix the car because of the dealership problem, they would never take a responsibility!! \r
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They called me at least 4 times to tell me that my car will be ready, but when I got there to pick up my car... my car wasnt ready. My car was neither missing a part, or the worker dropped my gas tank door at the very last minute! Why would you tell someone to pick up their car if it wasnt???? The people there are also un-helpful and rude. Especially a girl called ""Anna"", she promised me that she will call me back in one hour and ended up never call me back, I always have to call them to keep myself update! She would raise her voice when she was talking to you and be all mean. Very unprofessional. Another estimator guy called ""Jaime' is also very un-professional and irrespsonsible. I was talking to him on the phone about the fact they are not following their ""lifetime gaurantee"" policy, they would not take my car back and fix a minor problem. However, on their lifetime gaurantee policy clearly explained that if anytime the customer are not satisfied by the result or if any part were fix, they will gladly take it back and fix it. In my experience, they denied it. He even told me that if I keep talking about this, he is going to hang up on me??? what the heck? Is that how you guys do business??? They are ridiculous!!\r
All they want is to make money from the insurance company! \r
Cons: crazy delay, bad customer service, rude attitude
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