Avoid if possible. I had some recall work that needed done and without checking I found the closest GM dealer. Jeff Schmitt - Huge Mistake. I dropped off my one and only car on Friday morning, at lunch the garage manager calls saying that in fixing the recall part that they had broken something else in the area. I said 'when will it be fixed?' he said that since it was Friday he'd have to order the part and I could get my car Monday. Fine, okay. Cause I'm not paying for anything. the recall work is free and if they broke something that's their business to fix. I asked to talk to the manager about getting a replacement car for the weekend. I was told by the manager that because if was no-cost work that I was not entitled to a replacement. The recall work should've taken a couple of hours I planned on having my car that weekend. I 'talked' back and forth with the manager for several conversations - no car. I see the yelling commercial on TV of Jeff telling everyone to 'come on in' like family - I can actually agree with the family part cause they get you in a corner and then screw you to the wall and expect you the thank them for it. That's if your family is really screwed up and you don't want to keep of make a customer base. I tell Everyone I know NOT to go to Jeff's car lot, go anywhere else.
Pros: they have shiny cars
Cons: worst customer service ever
more