Jeff Schmitt Auto Group

After reading other reviews on here, I have had nothing but exact opposite experience with service departments at Jeff Schmitt. My car has been hit several times without me being in it and they were very helpful working with my insurance company, offered to pick me up each time, and not only repaired my vehicle but also cleaned it inside each time I picked it up. Everyone was very friendly and I never waited very long for any kind of service. Thank you for taking care of me! more

I?m very disappointed in Jeff Schmitt Fairborn, I took my H3 to the service dept because of a mechanical problem, ( engine missing and shaking check engine light on ) and was told by the service manager didn?t have time look at it, that I had to leave it there, I asked for a loaner that my over $3000.00 maintance agreement provides when unable to repair same day, and was told they couldn?t give me one unless the repair took more than a day more

is a retarded inbred who has no idea how great this establishment is. more

Avoid if possible. I had some recall work that needed done and without checking I found the closest GM dealer. Jeff Schmitt - Huge Mistake. I dropped off my one and only car on Friday morning, at lunch the garage manager calls saying that in fixing the recall part that they had broken something else in the area. I said 'when will it be fixed?' he said that since it was Friday he'd have to order the part and I could get my car Monday. Fine, okay. Cause I'm not paying for anything. the recall work is free and if they broke something that's their business to fix. I asked to talk to the manager about getting a replacement car for the weekend. I was told by the manager that because if was no-cost work that I was not entitled to a replacement. The recall work should've taken a couple of hours I planned on having my car that weekend. I 'talked' back and forth with the manager for several conversations - no car. I see the yelling commercial on TV of Jeff telling everyone to 'come on in' like family - I can actually agree with the family part cause they get you in a corner and then screw you to the wall and expect you the thank them for it. That's if your family is really screwed up and you don't want to keep of make a customer base. I tell Everyone I know NOT to go to Jeff's car lot, go anywhere else. Pros: they have shiny cars Cons: worst customer service ever more