First off the front desk got my appointment wrong and my wait time was terrible (1 1/2 hrs). A girl named Tracy at the front was rude and not nice to some of her office staff that day. Finally got to see Dr. Pena and she talked so fast that I was like ""what, could you repeat that?"" Then she tried to sell me all of these products and I was not happy with that. She also told me to talk to the cosmetic RN about some services. I met her and she seemed to be the only one who would explain anything to me. That was one plus. So I did not buy any of her products but did take the medication that was prescribed. I went back for another appointment and made sure to book the first of the morning appt. That was a big help. Then when I went for my 2nd appt. three people had quit and they were short staffed. This really bothered me. I also had to get a few skin tags removed and so a nurse or what I thought was a nurse came in and numbed the areas for the removal. After the fact I asked if she was a nurse and she said no. I asked if se was licsenced in any way and she said no, only hands on training. That really bothered me. This made me so scared of everything. Then Dr. Pena just looked at my skin for 5 min and the girl came in to finish with the skin tags. I was scared about scaring and she basically brushed me off. I was really upset by this time. Then I had a consultation with Jennifer the cosmetic procedure side of things and she saved me. If I had not been able to talk to her and relate to her I probably would never step foot back in that office. I am really not sure if I ever will but she explained the products and the services to me like she really had time and wanted to know my concerns. I really just felt rushed and uneasy with the front staff and Dr. Pena. I hope everyone else's experience if you think about going is good . This was my experience. \r
Pros: talking to the cosmetice girl who was nice and did not rush me
Cons: wait time and front desk
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